HP IT Essentials I: Hardware and Software
Chapter 1 – Introduction to the Personal Computer (Explain IT Industry Certifications, Describe a Computer System, Identify the Names, Purposes, and Characteristics of Cases and Power Supplies and Internal Components, Ports and Cables, Input Devices, Output Devices, and System Resources).
Chapter 2 – Safe Lab Procedures and Tool Use (Identify Safe Working Conditions and Procedures, Identify Tools and Software Used, Implement Proper Use).
Chapter 3 – Computer Assembly – Step by Step (Attach Components to the Motherboard, Install Internal Drives and External Bays, Install Adapter Cards, Connect Cables, Boot the Computer).
Chapter 4 – Basics of Preventive Maintenance and Troubleshooting (Explain the Purpose of Preventive Maintenance, Identify the Steps of the Troubleshooting Process).
Chapter 5 – Windows Installation (Explain the Purpose of an OS, Compare OS Limitations and Compatibilities, Determine OS Based on Customer Needs, Install an OS).
Chapter 6 - Windows Configuration and Managements (Navigate a GUI, Apply Common Preventive Maintenance Techniques for OS, Troubleshoot the OS).
Chapter 7 – Networking Concepts (Principles of Networking, Types of Networks, Basic Networking Concepts and Technologies, Physical Components of a Network, LAN Topologies and Architectures, Standards Organizations, Ethernet Standards, OSI and TCP/IP Data Models.)
Chapter 8 - Applied Networking
(Configure a NIC and a modem, Identify other Technologies used to Establish Connectivity, Preventive Maintenance Techniques for Networks, Troubleshoot a Network).
Chapter 9- Laptops & Mobile Devices (Describe Laptops, Describe Laptop Components, Contrast Desktop and Laptop Components, Configure Laptops, Preventive Maintenance for Laptops, Troubleshoot Laptops, Describe Mobile Devices, Compare Mobile Phone Standards, Preventive Maintenance for Portable Devices, Troubleshoot Portable Devices).
Chapter 10 - Mobile, Linux, and OS X Operations Systems (Mobile Operating Systems, Methods for Securing Mobile Devices, Network Connectivity and Email, Linux and OS X Tools and Features, Troubleshooting Process for Mobile, Linux, and OS X).
Chapter 11 –Printers and Scanners (Describe the Types of Printers Currently Available, Install/Configuration Process for Printers, Types of Scanners Currently Available, Installation and Configuration for Scanners, Preventive Maintenance Techniques for Networks, Troubleshooting)
Chapter 12 – Fundamental Security (Importance of Security, Security Threats, Security Procedures, Preventive Maintenance for Security, Troubleshoot Security)
Chapter 13 –The IT Professional (Relationship between Communication and Troubleshooting, Good Communication Skills and Professional Behavior, Ethics and Legal Aspects of Working with Computer Technology, Call Center Environment and Technician Responsibilities)
Chapter 14 – Advanced Troubleshooting (Computer Components and Peripherals, Operating Systems, Networks, Laptops, Printers, Security, Advanced Troubleshooting).